Your privacy matters to us. This policy explains what personal data e98 collects when you use the platform, how it is used, who it may be shared with, and how you can exercise your rights over your own information.
Privacy is not just a legal checkbox for us. Here is a plain summary of the core commitments that guide how we handle every piece of information you share with the platform.
All personal data stored on e98 servers is encrypted at rest and in transit. Your account credentials, identity documents and transaction history are protected using industry-standard security protocols.
We only collect data that is genuinely necessary to operate your account, process payments and comply with platform obligations. We do not collect data for the sake of it, and we do not build advertising profiles.
e98 does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Full stop. Your information is used to run your account, process your PKR transactions and keep the platform secure.
When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, payment details are handled directly by the respective payment processor. e98 does not store your full payment credentials on its own systems.
You have the right to request a copy of the data we hold about you, ask for corrections to inaccurate records, or request deletion of your account data. Contact support to make any of these requests.
We use cookies to keep your session active, remember your preferences and understand how the platform is being used. You can manage or disable non-essential cookies through your browser settings at any time.
By creating an account or using the e98 platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of the overall agreement between you and e98, alongside the Terms and Conditions.
e98 ("the Platform", "we", "us") operates the website at e98.wine and its associated mobile application. In providing these services to players in Pakistan and beyond, we collect and process certain personal information. This Privacy Policy explains what we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you have over your own data.
We are committed to handling your personal data with respect and care. We do not collect information unnecessarily, we do not sell your data to advertisers, and we apply reasonable technical measures to keep your information secure. This policy is written in plain language so that you can actually understand what is happening with your data — not buried in legal jargon.
If you have any questions about this policy or how your data is handled, you can reach our support team at any time through the details provided at the end of this document.
The data we collect falls into several categories depending on how you interact with the platform. Below is a breakdown of what is collected and the typical reason for collecting it.
| Data Category | Examples | Why Collected |
|---|---|---|
| Registration Data | Name, date of birth, email address, mobile number | Create and manage your account |
| Identity Verification | CNIC copy or other government-issued ID | Verify age and identity before withdrawals |
| Transaction Data | Deposit amounts, withdrawal requests, PKR wallet balance history | Process payments and maintain financial records |
| Gaming Activity | Bets placed, games played, wins and losses | Account management, responsible gaming monitoring |
| Device & Technical Data | IP address, browser type, device model, OS version | Security, fraud prevention, platform performance |
| Communications | Support chat transcripts, emails sent to us | Resolve queries and maintain support records |
| Cookie & Usage Data | Pages visited, session duration, clicks | Improve user experience and platform performance |
We do not collect sensitive data such as your religious beliefs, political views or health information. If you contact us through support and happen to mention sensitive personal details, we will handle that information with particular care and will not use it for any purpose beyond resolving your query.
The data we collect is used for specific, legitimate purposes. We do not use your data for anything beyond what is described below, and we do not build advertising profiles or sell data to marketing networks.
If you no longer wish to receive promotional communications, you can opt out at any time by contacting support or adjusting your notification preferences within your account settings.
e98 does not sell, rent or trade your personal data. There are, however, limited circumstances in which your data may be shared with third parties — and these are strictly controlled.
When you make a deposit or withdrawal, the relevant transaction data is passed to the payment provider you selected — such as JazzCash, Easypaisa or your bank. These providers have their own privacy policies and are responsible for handling the payment data they receive. We only share what is strictly necessary to process the transaction.
If identity verification is required for your account, we may share your submitted documents with a certified third-party verification provider. These providers are bound by strict confidentiality obligations and may only use your data for the purpose of verification.
We use third-party fraud detection tools that may receive device and behavioural data to help identify suspicious activity. This data is used solely for security purposes and is not used to build marketing profiles.
In cases where we are required by applicable law, court order or lawful authority to disclose user data, we will comply with that obligation. We will only disclose the minimum information required and, where legally permissible, will attempt to notify the affected user.
Beyond these specific scenarios, your data stays within the e98 platform environment and is not shared with any outside parties.
All financial transactions on e98 are denominated in PKR. When you initiate a deposit or withdrawal, the transaction is routed through your selected payment method — JazzCash, Easypaisa, Raast, direct bank transfer or other supported mobile wallets.
e98 does not store full payment credentials (such as your JazzCash PIN, Easypaisa account password or bank card details) on its own servers. These details are handled exclusively by the respective payment provider within their own secure environment. What e98 does retain is a record of the transaction — the amount, the method, the date and the outcome — for the purpose of maintaining accurate PKR account balances and addressing any payment disputes that may arise.
If a transaction fails or an amount is incorrectly credited, please contact support with the transaction reference number. We will work with the payment provider to investigate and resolve the issue as quickly as possible.
We retain your personal data for as long as your account is active and for a reasonable period after account closure, in order to handle any outstanding queries, disputes or financial reconciliation. The specific retention periods vary by data type:
When data is no longer required and the retention period has passed, it is deleted or anonymised so that it can no longer be associated with you as an individual.
e98 takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect the information we hold about you, including:
While we take every reasonable precaution, no system connected to the internet can be guaranteed 100% secure. You also play a role in keeping your account safe — use a strong, unique password for your e98 account, do not share it with anyone, and contact support immediately if you suspect your account has been compromised.
Cookies are small text files placed on your device when you visit a website. e98 uses cookies for the following purposes:
You can manage cookie preferences through your browser settings. Most browsers allow you to view, block or delete cookies. Please note that blocking essential cookies will prevent the platform from working as intended. For analytics cookies, disabling them will not affect your ability to play — it simply means we have less information available to improve the platform.
You have a number of rights in relation to the personal data that e98 holds about you. These are described below, along with how to exercise each one.
You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
If any of the data we hold about you is inaccurate or out of date, you can ask us to correct it. For account details such as your registered mobile number or email address, you can update these directly in your account settings.
You can request deletion of your personal data. We will honour this where we have no overriding obligation to retain the data (for example, financial records that must be retained for bookkeeping purposes). Requesting deletion will also close your e98 account.
You can object to your data being used for certain purposes, such as receiving promotional communications. You can withdraw consent for marketing messages at any time without affecting your account's ability to function.
You can request a copy of your data in a structured, machine-readable format where this is technically feasible. This allows you to take your data elsewhere if you choose to do so.
To exercise any of these rights, contact the e98 support team with your account details and a clear description of your request. We aim to acknowledge all data requests promptly and will respond fully within a reasonable period.
The e98 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account using false information, please contact support immediately. Any account found to belong to a minor will be closed and any associated data will be deleted.
Age verification is a standard part of the withdrawal process. If an account cannot be verified as belonging to an adult, it will be suspended until verification is completed. This is both a platform requirement and an important part of our commitment to responsible gaming.
We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements in how we handle data. When we make significant updates, we will notify registered users through their registered contact details or via an in-platform notice.
The date shown at the top of this page reflects when the policy was last updated. We encourage you to review this page periodically so that you are always aware of how your data is being handled. Continued use of the platform after an updated policy has been published constitutes acceptance of the revised terms.
If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled, please get in touch with the e98 support team. You can reach us through the in-platform live chat or by emailing us directly — our contact details are shown in the footer of every page on the site.
We take all privacy-related queries seriously and will do our best to respond clearly and promptly. If you are not satisfied with our response, you have the right to escalate your concern through whatever channels are available to you under applicable law.
Now that you know how e98 handles your data, register your account and start exploring cricket betting, slots and live casino — all in PKR via JazzCash or Easypaisa.