💬 Help Centre

e98 Frequently Asked Questions

Everything you need to know about your e98 account, deposits in PKR, withdrawals, cricket and PSL betting, slots, bonuses and responsible gaming — all in one place.

What Do You Need Help With?

Pick a topic below to jump straight to the relevant questions, or scroll through all categories at your own pace.

Account

Registration, login, profile settings

Deposits

JazzCash, Easypaisa, PKR funding

Withdrawals

Processing times, limits, methods

Betting

Cricket, PSL, sports markets

Bonuses

Welcome offers, VIP rewards

Responsible Gaming

Limits, self-exclusion, tools

Visit the Register page and fill in your name, mobile number and email address. Set a password, choose PKR as your currency, and tick the terms checkbox. The whole process takes under three minutes. A one-time code is sent to your mobile to verify your number — enter it and your account is ready to use immediately.

You must be at least 18 years old. This is a strict requirement. Age is checked at registration and again when you request your first withdrawal. Any account found to belong to someone under 18 will be permanently closed and any balance forfeited.

No. Each person is allowed one account only. Duplicate accounts are automatically detected and may result in both accounts being suspended with balances forfeited. If you have forgotten your login details, use the password reset option or contact support — do not register a second account.

On the Login page, click "Forgot Password?" and enter your registered mobile number or email. A reset link or one-time code will be sent to you. Follow the steps to set a new password. If you no longer have access to the registered contact details, reach out to the support team via live chat for manual identity verification.

Contact the support team via live chat with proof of identity. For security reasons, changes to registered contact details require manual verification to prevent unauthorised changes. The process is usually completed within a few hours during active support hours.

e98 supports JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. All deposits are processed in PKR, so there are no currency conversion charges. JazzCash and Easypaisa are the most popular options among Pakistani members due to their speed — funds typically reflect within seconds.

JazzCash and Easypaisa deposits are usually instant — the balance appears in your account within a few seconds of completing the transaction. Bank transfers may take a few minutes to a few hours depending on your bank. If a deposit has not appeared after 30 minutes, contact support with the transaction reference number and they will investigate promptly.

Minimum and maximum deposit limits vary by payment method. Generally, the minimum deposit is PKR 200 for mobile wallet options like JazzCash and Easypaisa. Upper limits depend on your account verification level and the payment method used. Full details are shown on the deposit screen after you log in and select your preferred method.

e98 does not charge any fees on deposits. Your deposited PKR amount is credited to your balance in full. Your payment provider — JazzCash, Easypaisa or your bank — may apply their own standard transaction charges, but these are outside e98's control. Check with your payment provider if you are unsure.

Log in to your account and go to the Withdrawal section. Select your preferred method — JazzCash, Easypaisa, Bank Transfer or another supported option — enter the amount in PKR and confirm. Withdrawals are processed to the same method you used for your deposit where possible. Ensure your account is verified before requesting a withdrawal to avoid delays.

Most withdrawals to JazzCash and Easypaisa are processed within a few hours. Bank transfers typically take one to three business days. Processing times can occasionally be longer during peak periods or if your account requires additional verification. You will receive a notification once your withdrawal has been approved and dispatched.

Common reasons include an unverified account, incomplete KYC documentation, active bonus wagering requirements that have not yet been met, or a mismatch between the withdrawal method and the original deposit method. If your withdrawal has been delayed beyond the standard processing time, contact the support team with your withdrawal reference number.

Yes. Account verification — also called KYC — is required before your first withdrawal is approved. You will typically need to provide a copy of a valid CNIC and proof of the payment method being used. This is a standard process to protect members and prevent fraud. Verification is usually completed within 24 hours of submitting the required documents.

Cricket is the primary sport — you can bet on Pakistan national team matches, Pakistan Super League (PSL) games, T20 internationals, ODIs and Test matches. Football, Esports, Tennis, Basketball and other international sports are also covered. Visit the Betting page to see the full list of current markets.

Yes. e98 offers live in-play betting across cricket and other sports. During a PSL or T20 match you can bet on the next wicket, run totals, over-by-over results and many other real-time markets. Odds update continuously during play. A stable internet connection — even a standard 4G connection — is sufficient for a smooth live betting experience.

Winnings are calculated by multiplying your stake by the odds at the time the bet was placed. For example, a PKR 500 bet at odds of 2.00 returns PKR 1,000 including your original stake — a profit of PKR 500. Bets are settled automatically once the official result is confirmed. Settled bets and their outcomes appear in your account history.

Bet settlement rules for abandoned or interrupted matches follow the official result declared by the relevant governing body — for example, the PCB for PSL fixtures. If no official result is declared, bets are typically voided and stakes returned to your account balance. Specific rules for each market are displayed on the bet slip before you confirm your wager.

New members are eligible for a welcome bonus on their first deposit. The specific offer, percentage and maximum amount are displayed on the Promotions page after you log in. Bonuses are subject to wagering requirements, meaning you need to play through the bonus amount a certain number of times before withdrawing any winnings derived from it.

A wagering requirement — sometimes called a playthrough requirement — means you need to bet the bonus amount (or bonus plus deposit amount) a specified number of times before it becomes withdrawable. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 10,000 before the resulting winnings can be withdrawn. Progress is tracked in real time in your bonus section.

The VIP programme rewards active members with tiered benefits. As you play and accumulate points, you move through VIP levels — each level unlocks better bonuses, higher withdrawal limits, faster processing and dedicated account support. Full details of the tiers and benefits are on the VIP page.

Yes. From your account settings you can set daily, weekly or monthly deposit limits, loss limits and session time reminders. These tools help you stay in control of your spending and gaming time. Limits take effect immediately when reduced, but increases may require a short cooling-off period to take effect — this is intentional and protects you from impulsive decisions.

If you need a short break, you can set a cool-off period from your account settings — anywhere from 24 hours to several weeks. For longer breaks, self-exclusion is available by contacting the support team. Self-exclusion closes your account for a defined period and cannot be reversed during that time. Visit the Responsible Gaming page for full details of available tools.

If gaming is affecting your finances, relationships or daily routine, take it seriously. Start by using the self-exclusion tool to remove access to your account. Speak to someone you trust — a family member or friend. Set a strict personal budget and stick to it. Gaming should always be entertainment, not a source of income or a way to recover losses. Only ever play with money you can genuinely afford to lose.

Can't find your answer here? Our support team is available 24/7 via live chat. They typically respond within two minutes.

Supported Payment Methods

  • JazzCash — instant deposits
  • Easypaisa — instant deposits
  • Raast — fast bank-to-bank
  • Bank Transfer
  • Debit / Credit Cards
  • Mobile Wallets
  • All transactions in PKR

Responsible Gaming

  • 18+ adults only
  • Set personal deposit limits
  • Session time reminders
  • Self-exclusion available
  • Play within your budget

Why Pakistani Players Choose e98

Beyond the FAQ — here is a quick look at what makes e98 a go-to platform for cricket fans and casino players across Pakistan.

Live PSL & Cricket Betting

Bet on Pakistan Super League, T20 internationals and ODIs in real time. Ball-by-ball markets, run totals, wicket bets and player specials — all available in PKR with competitive live odds.

JazzCash & Easypaisa Ready

Deposit and withdraw using the payment methods you already use every day. JazzCash and Easypaisa deposits reflect in seconds. Everything is in PKR — no confusing currency conversions.

Hundreds of Slot Games

From classic three-reel slots to multi-line video slots and progressive jackpots — there is a slot for every taste and budget. Browse the full collection on the Slot Games page.

Live Casino 24/7

Real dealers, real tables — Baccarat, Roulette and Blackjack streamed live around the clock. The tables are always open, and the experience is smooth even on a standard 4G connection.

VIP Rewards Programme

The more you play, the better your benefits. Higher withdrawal limits, dedicated support, exclusive bonuses and priority processing — all available through the tiered VIP programme.

Mobile App for Android

The e98 app loads faster, keeps you logged in and sends push alerts for live cricket events. Download it directly from the Download page — no app store required.

How to Get the Most From This FAQ

This page covers the questions that come up most often from e98 members in Pakistan. It is organised by category — account and registration, deposits and payments, withdrawals, betting and sports, bonuses and promotions, and responsible gaming. If you are not sure which section applies to your question, start with the topic overview at the top of the page and click through to the relevant accordion.

The FAQ is updated regularly as the platform evolves, so if a specific feature or promotion is not covered here, it is worth checking back or reaching out to the support team directly. The live chat team operates around the clock and can answer questions that are too specific or time-sensitive for a FAQ page to cover.

Account Security — What Every Member Should Know

Your e98 account holds your balance, your betting history and your personal details. Keeping it secure is important. Use a password that is unique to e98 — do not reuse a password from your email, social media or any other platform. Enable two-factor authentication from your account settings — it takes 30 seconds to set up and means your account cannot be accessed even if someone else knows your password.

Never share your login credentials with anyone, including friends or family members. Each person should have their own account. If you receive any message — via WhatsApp, SMS or email — claiming to be from e98 and asking for your password or OTP, ignore it. e98 will never ask for your password through any of these channels. Report suspicious messages to the support team so they can be investigated.

Understanding Deposits and the PKR Experience

One of the most practical aspects of e98 for Pakistani players is that the entire platform operates in PKR. There are no conversions, no hidden exchange rate markups and no surprises when you check your balance. The amount you deposit in PKR is the amount credited to your account — straightforward and transparent.

JazzCash and Easypaisa are by far the most convenient methods for most members. Transactions are completed in the same app millions of Pakistanis already use for everyday payments. Raast is available for members who prefer direct bank-to-bank transfers. Cards and other mobile wallets round out the options. The deposit screen shows you exactly which methods are currently available and their respective processing times.

A Note on Responsible Gaming

e98 is committed to providing a safe and enjoyable platform for adults. Gaming should be entertainment — something you do for fun within a budget you are comfortable with. It is never a reliable way to earn income or recover financial losses. Set a budget before you play and stick to it. Use the account tools — deposit limits, loss limits and time reminders — to stay in control.

If you feel that gaming is starting to take up more time or money than it should, the tools on the Responsible Gaming page are there for you. Self-exclusion can be requested at any time and takes effect immediately. There is no judgement attached to using these tools — they exist precisely because responsible gaming is a priority for e98 and its members.

🚀 Ready to Get Started?

Join e98 — Register Free and Start Playing Today

If you do not have an account yet, registering takes under 3 minutes. Deposit in PKR via JazzCash or Easypaisa and get instant access to cricket betting, PSL markets, slots and live casino.

18+ Adults Only PKR Deposits JazzCash & Easypaisa Play Responsibly